Online shopping has become popular these days as it is easy, convenient and inexpensive. It offers many benefits such as comparison of prices, wide range of selection, and many others. However, certain mistakes may happen during online shopping. These may be because of the customer or the retailer. At certain instances, the items which are purchased online have to be returned to the retailer. Online shopping is also associated with easy returns.
Certain items which are purchased online may be returned for various reasons. Some online retailers also have traditional stores and allow the customers to return the items to the stores. The customer has to return the item back with its original packaging and receipt. An exchange or a store credit or a refund are given to the consumer based on the return policies of the online retailer. The rules and policies for returning the items vary from one retailer to other. So it is necessary to know the return policies while purchasing from a particular retailer.
If a retailer does not have traditional stores, then the items are returned directly to the online retailer. When a customer does not wish to have the item or purchased a wrong item, then the item should be shipped back to the retailer. The shipping costs of returning the items are borne by the customer in such cases. If the retailer delivers a wrong item to the customer, then the retailer himself is responsible to bear the return shipping costs.
When you receive the purchased items from the retailer, you need to check once if they are damaged. Any damaged items during shipping and handling may be sent back to the retailer. You should contact the retailer or the customer service representative immediately when you confirm that the item is damaged. Further processing to return a new item and issues regarding the financial transaction are informed by the customer service of the retailer.